Keystone

Our partner companies, provide a wide range of seasonal and year round services such as Office Cleaning, Landscape Maintenance, Snow & Ice Removal, Window Washing, Gutter Cleaning, Weatherization, Pressure Washing, and even Holiday Decorating on an annual contract basis. Service contracts are geared toward delivery of services and with the exception of cleaning services, do not necessarily commit clients to a specific service or regimen of services. Rather, KPS clients may conveniently schedule services as they wish via telephone or web-form. With Keystone standing behind the delivery and quality of all professional services, clients know that the job is done right, done on time, and is guaranteed by an organization with an higher level of accountability than the typical service provider. In fact, Keystone maintains a substantial General Liability Insurance.

Keystone manages service projects using a comprehensive web-based software that utilizes three levels of control and accountability. This platform (ANSWER) is accessible from any computer or smart-phone which ensures that information is managed smoothly - even on the go. Most services are delivered through a comprehensive network of pre-qualified subcontractors but KPS facilitates Cleaning Services in-house as a matter of discretion and quality control. All Keystone employees that clean homes and/or offices endure a thorough background check by a reputable third-party as well as extensive hands-on training from the KPS in-house cleaning expert..

cleaning services

CLICK BELOW IF YOU WOULD LIKE A QUOTE FROM KPS

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HELPFUL LINKS:

NAIC CONSUMER RESOURCES

US FIRE Administration

NOAA HAIL FAQ

NOAA STORM PREDICTION CENTER

NOAA STORM REPORTS

NOAA StormWatch

 

BE A PART OF SOMETHING GREAT! Consider partnering with the Keystone Emergency Response Team to serve our community. Click below to learn more.

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STOP THROWING AWAY YOUR PRESCIOUS TIME & MONEY!

Property Sentinel

The Keystone Property Sentinel can be integrated with Keystone Professional Services, LLC to provide complementary billing that allows Our Commercial Clients to recover their out-of-pocket restoration costs through property maintenance and/or cleaning services provided by Keystone Professional Services. This allows a commercial property owner to stabilize operating expenses and maximize profits. For example, you own/manage several multi-family residential properties. Your fixed and variable maintenance expenses may be quite manageable when it comes to forecasting your bottom line. However, when a fire, tornado or hailstorm strikes; you face unexpected out-of-pocket costs of thousands or tens of thousands of dollars. Every minute you spend settling your insurance claim(s) and/or managing repair costs and the construction process takes your attention away from your normal business operations. Clearly, this can harm all aspects of your business; especially your bottom line. The ability to forecast and/or fix your restoration costs as part of your established property maintenance budget may be a "game changer" in your business. It would give you more than just a financial advantage - you would have a competitive edge allowing you to do more with your time while your peers struggle with the hassle of dealing with the insurance claim and restoration process.

It is time for a change. Take advantage of the POWERFUL Keystone Property Sentinel. Preemptively reduce your exposure to loss and recover those unexpected costs via your EXISTING property maintenance budget. Click below to view an 8 minute Power Point presentation about the Keystone Property Sentinel.

sentinel program

 

 

If you would like a Keystone Team Member to inspect your property for damages or deficiency, please click the button below.

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Commercial Projects

Not all companies are created equal and there is no better example of this than Keystone. Your commercial property is part of your identity and taking care of it is ours. Our Project Managers (PM) are truly the best and are supported by a team of teams whose only goal is to help them succeed in making sure that you, our Client, are well-served. Our level of confidence is based on our founding principals as well as the knowledge, commitment, and experience of our staff.

INSURANCE CLAIMS:

  • Generally speaking, an Insurance Claim must incorporate a Date of Loss (the date your property was damaged) by a Covered Peril (hailstorm, fire, vandalism, etc.). Your 'Claim' is that the insurance company needs to pay a certain amount of money to reimburse you for the loss in equity, repair costs, lost profits, etc. caused by the Covered Peril based on the coverage of your insurance policy that was in force at the time of the loss.
  • Your insurance company will reimburse you for making temporary repairs to your property to mitigate further damage to the structure and/or contents. In fact, insurance policies usually require you to mitigate further damage and if you fail to do so, some or all of your permanent repair costs may not be recoverable.
  • Insurance policies generally DO NOT cover wear & tear or mechanical damage. In fact, if you file a Claim and your insurance company's adjuster or engineer determines that the reason for your loss IS wear & tear or mechanical damage, expect to pay for all repairs out-of-pocket or lose your insurance coverage for failure to maintain your property. FOR THIS REASON it is essential that you involve professionals such a Keystone Building & Restoration PRIOR to filing your Claim. We can identify the cause of your property damages and recommend repair options thereby limiting your risk. According to the National Association of Insurance Commissioners:

"If possible, determine what it will cost to repair your property before you meet with the claims adjuster". ALSO "Understand what your policy says. The policy is a contract between you and your insurance company. Know what's covered, what's excluded and what the deductibles are". http://www.naic.org/index_about.htm

  • The old adage: "An ounce of prevention is worth a pound of cure" could not be more accurate when it comes to maintaining your commercial property. Documenting the condition of your property PRIOR TO a Loss is the wisest approach. Most property owners are too busy to make it a priority which is why we offer pre-loss inventory, documentation, and maintenance programs at very affordable rates. Also, you should carefully evaluate your insurance policies with your Agent. Replacement Cost Coverage with Code Upgrade is essential. Also, if you have tenants in your buildings, you MUST investigate any gaps in coverage between your insurance policy and theirs. Your Agents should be willing to cooperate to achieve this. The difference between the "ounce" and the "pound" in this instance is often tens of thousands of dollars and months or years of additional negotiation or litigation.

HAIL DAMAGE TO COMMERCIAL PROPERTY:

  • Damage to roof-top heating & air conditioning assemblies is usually evident at first glance. Crushed condenser coil fins, broken seals, dented or missing rain caps, etc. are often regarded as minimal; marginally decreasing the efficiency of the assembly. However, the extent of the problems that the damages will cause you and your business are usually not fully known for weeks, months, or even years. Usually, at the point of failure, it us unreasonable to expect an insurance company to pay for repair or replacement. For this reason it is important to identify and document these issues at the time you make your Claim.
  • Flooding or Collapse. Hailstorms usually carry high winds and tremendous amounts of precipitation. It is not uncommon for large hailstones to clog the scuppers and roof drains on a commercial flat roof causing the water to 'pond'. This rapid and extreme water weight increase can overcome even the best roofing assemblies or framing members. Large falling hailstones can injure or kill you so unclogging your roof drainage systems during a hailstorm storm is NOT reasonable and cannot be considered a failure to maintain your property. Documenting the damage IMMEDIATELY after the loss is essential though. Any time a large hailstorm hits your commercial property you should have it inspected as soon as possible. If your property has a flat roof, you should have someone on the roof taking pictures of your drainage areas BEFORE the hailstones melt. The alternative could be a long and brutal battle with your insurance company.

WIND DAMAGE TO COMMERCIAL PROPERTY

FIRE DAMAGE TO COMMERCIAL PROPERTY

  • How you respond to a fire is critical. Many insurance companies have comprehensive programs designed to help you meet the challenges associated with a structural fire. The wisest thing that you can do is pass off the majority of the associated "busy work" and decisions to a close friend, colleague or attorney. Recognize that you may be emotionally compromised by the loss and likely to regret decisions that you make in the heat of the moment. Make sure that you involve your friends, colleagues, and associates right away and do not rush into any decisions. Property owners who rush into action and try to handle things on their own usually end up pursuing a counterintuitive agenda.
  • Most markets have limited choices when it comes to choosing a restoration contractor. Many insurance companies have 'preferred contractor' programs that are geared toward getting someone to work on your behalf as soon as possible. Pricing structures have usually been pre-agreed and contractors have demonstrated that they have the capacity to perform the work. There are several phases that are crucial to properly restoring your property which may require independent companies for mitigation, demolition, design, and construction depending upon who you hire:
    1. Mitigate Further Damage to the structure & contents (security fence, tarp the roof, board up the windows and doors, evacuate the water, etc.) Bear in mind that your property has become a dangerous place. Toxic chemicals, bare electrical wires, & weakened framing members pose a threat to you or anyone else being in the structure.
    2. Document the damages. Document, Document, Document. There is no such thing as too much documentation.
    3. Salvage Contents. If the contents of the property are not completely destroyed, they should be further documented as they are removed from the property. Smoke and water damage become more pervasive the longer contents are left untouched so the sooner you are allowed to act the better. (You should get an "all clear" from the fire marshal or engineer before salvaging contents.) Whoever you choose for this task, they need to communicate that they value your contents and explain how they will handle and protect your contents during the salvage process (preferably in writing).
    4. Structural Demolition and Salvage. This is by far the least objective part of the process. Opinions that sway the pocketbook here can determine whether you have a patchwork rebuild or a new building. If there was ever a time to NOT RUSH, this is it. Consider everything from functionality to design to resale value. Remember that most insurance companies are slave to the Dollar and you are fighting an uphill battle. A good example is an insurance company insisting that a property owner float a layer of new cement over the old concrete pad prior to re-framing rather than demolish the damaged pad & re-pour. The float may work but who wants to find out that it didn't months or years down the road?
    5. Design. Re-designing and engineering your commercial property is one of the two "fun" parts of a fire restoration. You do not necessarily have to rebuild strictly according to your building's former design. In most instances, building code changes will not allow you to and will force design changes.
    6. Construction. Most construction companies will fight for the chance to work right now. However, if you do not choose a company that specializes in insurance-funded restoration work, prepare for a financial catastrophe. Dealing with your mortgage company and insurance company to fund the process creates a much larger challenge than inexperienced construction companies are equipped to handle.
    7. Replace Contents. This can be the other fun part of a fire restoration as long as you have the funds in place to buy lost equipment and inventory. It is not unusual to be under-funded or have already spend a fair portion of the money you received for contents prior to this point. For this reason, NEVER settle until you absolutely have no other choice. The insurance company's coffers should be open to the extent that you suffer NO financial loss beyond your deductible. (We are absolute bulldogs on this which is why you should choose us.)
  • Negotiations are not mentioned as a specific process above because everything is a negotiation. Understanding that everything you say and do affects the outcome of your Claim is an important component of every Peril be it hail, wind, fire, or water.

WATER DAMAGE TO COMMERCIAL PROPERTY

  • Water damage is invasive and very difficult to properly identify and scope. A small leak at a plumbing vent in the roof of an apartment building can become a bulging wall three floors down in just a short period of time. Preventive maintenance and keeping open lines of communication with your tenants and building occupants can eliminate half the causes of water damage.
  • Water damage can be caused by flooding, tornados, fire suppression, broken pipes, improper construction, ice damming, condensation, siding and/or roof leaks, mechanical failure, septic/sewer back-up and more. For this reason it is crucial (just as with hail and wind damage) to isolate the cause/entry point and Date of Loss prior to involving your insurance company. Proper investigation is the key. This includes a thorough inspection using cameras, bright lights, moisture meters and more. Just as important is subsequent communication with your insurance company. We choose our words wisely as should you. For instance, it would be toxic for you to tell your insurance company that a ceiling "collapsed" because "collapse" is exclusionary language used in most insurance policies. Using the wrong words can quickly result in the denial of your claim. It would be much better, for instance, to say that "part of the ceiling fell onto the carpet". As a commercial property owner you are best served by 'coaching' when it comes to dealing with water damage. In spite of your excellent negotiating skills and business background, there is specialized knowledge that you simply lack. Bringing expert help in to deal with water damage will protect your bottom line and free up your schedule to deal with' business as usual'.

Please visit the Keystone Emergency Response Team to see what we are doing to support Oklahoma communities and how you can be involved.

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